Privacy and security


The following statements and terms are issued by the branch(es) of HSBC Bank (China) Company Limited in Mainland China ("HSBC", "we" or "us"), the owner of this web site.

HSBC's privacy principles

Our business has been built on trust between our customers and ourselves. To preserve the confidentiality of all information you provide to us, we maintain the following privacy principles:

  1.  We only collect personal information that we believe to be relevant and required to understand your financial needs and to conduct our business.
  2.  We use your personal information to provide you with better customer services and products.
  3.  We may pass your personal information to other HSBC Group companies or agents, as permitted by law.
  4.  We will not disclose your personal information to any external organisation unless we have your consent or are required by law or have previously informed you.
  5. We may be required from time to time to disclose your personal information to Governmental or judicial bodies or agencies or our regulators, but we will only do so under proper authority.
  6.  We aim to keep your personal information on our records accurate and up-to-date.
  7.  We maintain strict security systems designed to prevent unauthorised access to your personal information by anyone, including our staff.
  8. All HSBC Group companies, all our staff and all third parties with permitted access to your information are specifically required to observe our confidentiality obligations.

By maintaining our commitment to these principles, we at HSBC will ensure that we respect the inherent trust that you place in us.

Your privacy matters to us

This section provides specific details of how we treat any personal information you might wish to provide us when you visit this site.

Data security

  • Security is our top priority. HSBC Bank (China) Company Limited (“HSBC”) will strive at all times to ensure that your personal data will be protected against unauthorised or accidental access, processing or erasure. We maintain this commitment to data security by implementing appropriate physical, electronic and managerial measures to safeguard and secure your personal data.
  • The secure area of our website supports the use of Secure Socket Layer (SSL) protocol and 128-bit encryption technology - an industry standard for encryption over the Internet to protect data. When you provide sensitive information such as credit card details, it will be automatically converted into codes before being securely dispatched over the Internet.
  • Our web servers are protected behind "firewalls" and our systems are monitored to prevent any unauthorized access. We will not send personal information to you by ordinary email. As the security of ordinary email cannot be guaranteed, you should only send email to us using the secure email facility on our website.
  • All practical steps will be taken to ensure that personal data will not be kept longer than necessary and that HSBC will comply with all statutory and regulatory requirements concerning the retention of personally identifiable information.

Collection of personal information

  • Use of Cookies, Spotlight Tags and Web Beacons etc Your visit to this site may be recorded for analysis on the number of visitors to the site and general usage patterns. Some of this information will be gathered through the use of "cookies". Cookies are small bits of information that are automatically stored on a person's web browser in their computer that can be retrieved by this site. Cookies can make the site more useful by storing information about your preferences on particular sites, thus enabling website owners to provide more useful features for their users. The information collected by "cookies" is anonymous aggregated research data, and contain no name or address information or any information that will enable anyone to contact you via telephone, e-mail or any other means. Most browsers are initially set to accept cookies. If you would prefer, you can set your browser to disable cookies or inform you when they are set. However, by disabling them, you may not be able to take full advantage of our website, including HSBC Internet Banking.

    HSBC may also work with third parties (such as Doubleclick, Yahoo!, Nielsen//NetRatings and WebTrends) to research certain usage and activities on parts of our web site on our behalf. Doubleclick, Yahoo!, Nielsen//NetRatings and WebTrends use technologies such as spotlight monitoring, web beacons and "cookies" etc to conduct this research. The information collected through technologies such as cookies, spotlight tags and web beacons etc are used to find out more about our users, including user demographics and behaviour and usage patterns, for more accurate reporting and to improve the effectiveness of our marketing. Information recorded through the use of these devices are aggregated and then shared with us. No personally identifiable information about you is collected or shared by Doubleclick, Yahoo!, Nielsen//NetRatings and WebTrends with HSBC as a result of this research. Should you wish to disable the cookies associated with these technologies such as spotlight tags and/or web beacons etc, you may do so by changing the setting on your browser. However, you may not be able to enter certain part(s) of our website, including HSBC Internet Banking.

    To find out more about the use of cookies and the information-gathering practices and opt-out procedures of Doubleclick, Yahoo!, Nielsen//NetRatings and WebTrends, please visit Doubleclick's website at www.doubleclick.net  and/or Yahoo!'s website at http://info.yahoo.com/privacy/us/yahoo/webbeacons/details.html  and/or Nielsen//NetRatings website at http://www.netratings.com/privacy.jsp?section=leg_scs  and /or WebTrends' website at http://ondemand.webtrends.com/privacypolicy.asp#PSFV
  • Marketing Promotions Occasionally we may collect personal information from visitors to this site and those individuals that participate in a contest or promotion (online or over the telephone, or at one of our branches). Such information is only collected from individuals who voluntarily provide us with their personal information. We may use this information to advise them of products, services and other marketing materials, which we think, may be of interest to them. We may also invite visitors to this site to participate in market research and surveys and other similar activities.

    You can choose to receive marketing and other promotional materials by e-mail. If you do receive email or promotional direct mailings, you will always have an opportunity to opt-out.

    If at any time you would like us to cease sending you direct mailings, please contact our representatives at our PhoneDirect Service Centre by calling (86 21) 6841 1818. We will then, at no cost to you, act on your request within 30 days and ensure that you are not included in future direct marketing promotions.

If we do ask you to provide personal information, we will always specify the purpose for which such personal information is collected and ensure that it is only used for the purpose specified at the time of collection.

Our information collection statement

This Statement is made by HSBC Bank (China) Company Limited ("HSBC") and intended to notify you why personal data is collected, how it will be used and to whom data access requests are to be addressed.

  1. Why we collect your data - we collect your personal information to carry out and administer our services to you and in an effort to improve your customer experience. Without such data HSBC may be unable to open or continue accounts or establish or continue banking facilities or provide banking services.
  1. Data is also collected from customers in the ordinary course of business to continue the banking relationship, for example, when customers write cheques or deposit money.
  1. How your data may be used-Data relating to a customer may be used to:
    1. Facilitate the daily operation of the services and credit facilities provided to customers
    2. conduct credit checks
    3. assist other financial institutions in conducting credit checks and collect debts
    4. ensure ongoing credit worthiness of customers
    5. design financial services or related products for customers' use
    6. market financial services or related products
    7. determine the amount of indebtedness owed to or by customers
    8. collect amounts outstanding from customers and those providing security for customers' obligations
    9. meet the disclosure requirements of any law binding on HSBC or any of its branches
    10. enable an actual or proposed assignee of HSBC, or participant or sub-participant of HSBC's rights in respect of the customer to evaluate the transaction intended to be the subject of the assignment, participation or sub-participation; and
    11. to fulfil any other purposes relating thereto.
  1. Disclosure of your personal information-Information held by the Bank relating to a customer will be kept confidential but HSBC may provide such information to the following parties for the purposes set out in paragraph (c):
    1. any agent, contractor or third party service provider who provides administrative, telecommunications, computer, payment or securities clearing or other services to HSBC in connection with the operation of its business
    2. any other person under a duty of confidentiality to HSBC including a group company of HSBC which has undertaken to keep such information confidential
    3. the drawee bank providing a copy of a paid cheque (which may contain information about the payee) to the drawer
    4. credit reference agencies, and, in the event of default, to debt collection agencies
    5. any person to whom HSBC is under an obligation to make disclosure under the requirements of any law binding on HSBC or any of its branches; and
    6. any actual or proposed assignee of HSBC or participant or sub-participant or transferee of HSBC's rights in respect of the customer.
  1.  Data access requests-Any individual has the right:
    1. to check whether HSBC holds data about them and of access to such data
    2. to require HSBC to correct any data relating to them which is inaccurate
    3. to ascertain HSBC's policies and practices in relation to data and to be informed of the kind of personal data held by HSBC; and
    4. in relation to consumer credit, to request to be informed which items of data are routinely disclosed to credit reference agencies or debt collection agencies, and be provided with further information to enable the making of an access and correction request to the relevant credit reference agency or debt collection agency.
  1.  HSBC reserves the right to charge a reasonable fee for the processing of any data access request.

Contact us

Requests for access to data or correction of data or for information regarding policies and practices and kinds of data held should be addressed to:

The Compliance Officer
HSBC Bank (China) Company Limited
38/F HSBC Building, Shanghai IFC
8 Century Avenue 
Pudong
Shanghai 200120

IMPORTANT: By accessing this web site and any of its pages you are agreeing to the terms set out above. Thank you for choosing HSBC.